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Your Fractional CTO for IT Security, Continuity & AI Productivity
Since 2000, helping SMEs reduce downtime, fraud risk and data loss with premium IT support and cybersecurity on a monthly retainer.
[Book Your Free Security AUDIT]
Who We Are
I’m Joan E. Alarcón, founder of DualMind. Since 2000, I’ve been helping small and medium businesses in Barcelona and across Spain keep their IT systems stable, secure, and productive.
What started as general IT support has evolved into specialized Fractional CTO services: providing the strategic IT leadership and hands-on expertise that SMEs need—without the cost of a full-time CTO.
Today, DualMind focuses on three core areas where businesses face the highest risk:
– Cybersecurity & Continuity: EDR, MFA, email/DNS protection, tested backups
– Managed IT Support: Proactive monitoring, fast remote response, incident reduction
– AI Automation: Practical tools to save time and eliminate manual work
We work on a monthly retainer model: predictable cost, proactive work, real accountability.
Expertise & Technical Credentials (25+ Years Since 2000)
Background:
– Founded DualMind in Barcelona (2000)
– 20+ years managing IT infrastructure for SMEs
– Specialized in cybersecurity, disaster recovery, and cloud infrastructure
– Expert in MikroTik routing, Linux systems, WordPress, Microsoft 365, Google Workspace
– Early adopter of AI tools for business automation
Technical Focus:
– Endpoint Security: EDR deployment and management
– Backup & DR: Synology, cloud backups, tested restoration procedures
– Cloud Optimization: M365 and Google Workspace hardening
– Network Security: Firewall configuration, VPN, DNS protection
– Remote Support: Fast troubleshooting via SSH, VNC, RustDesk, AnyDesk
– AI Integration: ChatGPT, automation workflows, chatbots, Manus, Copilot, Gemini, private LLMs.
Industries Served:
Manufacturing, consulting, retail, e-commerce, professional services, marketing agencies