{"id":288,"date":"2026-01-17T18:22:30","date_gmt":"2026-01-17T16:22:30","guid":{"rendered":"https:\/\/dualmind.com\/english\/?page_id=288"},"modified":"2026-01-17T18:31:57","modified_gmt":"2026-01-17T16:31:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/dualmind.com\/english\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p><strong>Last Updated: January 17, 2026<\/strong><\/p>\n\n\n\n<p>DualMind S.L. (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https:\/\/dualmind.com or use our IT services.<\/p>\n\n\n\n<p>This policy complies with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GDPR<\/strong> (EU General Data Protection Regulation 2016\/679)<\/li>\n\n\n\n<li><strong>LOPDGDD<\/strong> (Spanish Organic Law 3\/2018 on Data Protection)<\/li>\n\n\n\n<li><strong>ePrivacy Directive<\/strong> (2002\/58\/EC)<\/li>\n\n\n\n<li><strong>CCPA<\/strong> (California Consumer Privacy Act) for US residents<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1. Data Controller<\/h2>\n\n\n\n<p><strong>DualMind S.L.<\/strong><br>NIF: B62392196<br>Sant Antoni n\u00ba 8<br>08180 &#8211; Moi\u00e0, Barcelona, Spain<br>Email: info@dualmind.com<br>Phone: +34 932 988 997<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Information We Collect<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Information You Provide Directly<\/h3>\n\n\n\n<p>When you use our website or services, you may provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Information<\/strong>: Name, email address, phone number, company name<\/li>\n\n\n\n<li><strong>Business Information<\/strong>: Industry, number of employees, IT infrastructure details<\/li>\n\n\n\n<li><strong>Communication Data<\/strong>: Messages, inquiries, audit requests<\/li>\n\n\n\n<li><strong>Service Data<\/strong>: Information provided during IT support, security audits, or consulting services<\/li>\n\n\n\n<li><strong>Payment Information<\/strong>: Billing address, payment method details (processed by third-party payment processors)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Information Collected Automatically<\/h3>\n\n\n\n<p>When you visit our website, we automatically collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical Data<\/strong>: IP address, browser type, operating system, device information<\/li>\n\n\n\n<li><strong>Usage Data<\/strong>: Pages visited, time spent, click behavior, referral source<\/li>\n\n\n\n<li><strong>Cookies<\/strong>: See our Cookie Policy for details<\/li>\n\n\n\n<li><strong>Log Data<\/strong>: Server logs, error reports, access times<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Information from Third Parties<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>LinkedIn<\/strong>: Profile information if you contact us via LinkedIn<\/li>\n\n\n\n<li><strong>WhatsApp<\/strong>: Contact details if you message us via WhatsApp<\/li>\n\n\n\n<li><strong>Email Providers<\/strong>: Header information from emails you send us<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Legal Basis for Processing (GDPR)<\/h2>\n\n\n\n<p>We process your personal data based on:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Consent (Article 6(1)(a) GDPR)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Newsletter subscriptions<\/li>\n\n\n\n<li>Marketing communications<\/li>\n\n\n\n<li>Non-essential cookies<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Contract Performance (Article 6(1)(b) GDPR)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing IT services, cybersecurity audits, and support<\/li>\n\n\n\n<li>Processing service requests<\/li>\n\n\n\n<li>Managing monthly retainer agreements<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Legitimate Interest (Article 6(1)(f) GDPR)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website analytics and improvement<\/li>\n\n\n\n<li>Security monitoring and fraud prevention<\/li>\n\n\n\n<li>Business communications with existing clients<\/li>\n\n\n\n<li>Direct marketing to business contacts<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.4 Legal Obligation (Article 6(1)(c) GDPR)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tax and accounting requirements<\/li>\n\n\n\n<li>Compliance with Spanish and EU regulations<\/li>\n\n\n\n<li>Responding to legal requests<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. How We Use Your Information<\/h2>\n\n\n\n<p>We use your data to:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Provide Services<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deliver IT support, cybersecurity, and managed services<\/li>\n\n\n\n<li>Conduct security audits and provide recommendations<\/li>\n\n\n\n<li>Monitor and maintain client IT infrastructure<\/li>\n\n\n\n<li>Respond to service requests and inquiries<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Communication<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send service updates and technical notifications<\/li>\n\n\n\n<li>Provide customer support<\/li>\n\n\n\n<li>Send appointment reminders and follow-ups<\/li>\n\n\n\n<li>Deliver requested information about our services<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.3 Business Operations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process payments and maintain financial records<\/li>\n\n\n\n<li>Manage contracts and service agreements<\/li>\n\n\n\n<li>Improve our services and website<\/li>\n\n\n\n<li>Analyze usage patterns and trends<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.4 Marketing (with consent)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send newsletters and promotional content<\/li>\n\n\n\n<li>Provide information about new services<\/li>\n\n\n\n<li>Share relevant industry insights<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.5 Legal and Security<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comply with legal obligations<\/li>\n\n\n\n<li>Detect and prevent fraud or security incidents<\/li>\n\n\n\n<li>Enforce our terms and conditions<\/li>\n\n\n\n<li>Protect our rights and property<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Data Sharing and Disclosure<\/h2>\n\n\n\n<p>We do NOT sell your personal data. We may share data with:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Service Providers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hosting<\/strong>: Website hosting and cloud infrastructure providers<\/li>\n\n\n\n<li><strong>Email<\/strong>: Email service providers (Google Workspace)<\/li>\n\n\n\n<li><strong>Analytics<\/strong>: Google Analytics (with IP anonymization)<\/li>\n\n\n\n<li><strong>Payment Processors<\/strong>: Secure payment gateways for invoicing<\/li>\n\n\n\n<li><strong>Communication<\/strong>: WhatsApp, LinkedIn (when you contact us via these platforms)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Legal Requirements<\/h3>\n\n\n\n<p>We may disclose data when required by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spanish or EU law<\/li>\n\n\n\n<li>Court orders or legal processes<\/li>\n\n\n\n<li>Law enforcement requests<\/li>\n\n\n\n<li>Protection of rights, safety, or property<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.3 Business Transfers<\/h3>\n\n\n\n<p>In case of merger, acquisition, or sale, your data may be transferred to the new entity (with notice to you).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.4 With Your Consent<\/h3>\n\n\n\n<p>We may share data with third parties when you explicitly authorize us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. International Data Transfers<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Within EU\/EEA<\/h3>\n\n\n\n<p>Your data is primarily processed within the European Union.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 Outside EU\/EEA<\/h3>\n\n\n\n<p>Some service providers (e.g., cloud services) may process data outside the EU. We ensure adequate safeguards:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard Contractual Clauses<\/strong> (SCC) approved by EU Commission<\/li>\n\n\n\n<li><strong>Adequacy Decisions<\/strong> for countries with equivalent protection<\/li>\n\n\n\n<li><strong>Privacy Shield<\/strong> or equivalent frameworks<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Retention<\/h2>\n\n\n\n<p>We retain your data for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Active Clients<\/strong>: Duration of service relationship + 6 years (tax\/legal requirements in Spain)<\/li>\n\n\n\n<li><strong>Inquiries<\/strong>: 2 years from last contact<\/li>\n\n\n\n<li><strong>Marketing Consent<\/strong>: Until you withdraw consent or 3 years of inactivity<\/li>\n\n\n\n<li><strong>Website Logs<\/strong>: 12 months<\/li>\n\n\n\n<li><strong>Cookies<\/strong>: See Cookie Policy<\/li>\n\n\n\n<li><strong>Legal Hold<\/strong>: Longer retention if required by law or legal proceedings<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Rights (GDPR &amp; CCPA)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">8.1 GDPR Rights (EU\/EEA residents)<\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access<\/strong>: Request a copy of your personal data<\/li>\n\n\n\n<li><strong>Rectification<\/strong>: Correct inaccurate or incomplete data<\/li>\n\n\n\n<li><strong>Erasure<\/strong> (&#8220;Right to be Forgotten&#8221;): Request deletion of your data<\/li>\n\n\n\n<li><strong>Restriction<\/strong>: Limit how we process your data<\/li>\n\n\n\n<li><strong>Portability<\/strong>: Receive your data in a structured, machine-readable format<\/li>\n\n\n\n<li><strong>Object<\/strong>: Object to processing based on legitimate interest or direct marketing<\/li>\n\n\n\n<li><strong>Withdraw Consent<\/strong>: Withdraw consent at any time (without affecting lawfulness of prior processing)<\/li>\n\n\n\n<li><strong>Lodge a Complaint<\/strong>: Contact Spanish Data Protection Agency (AEPD) or your local authority<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.2 CCPA Rights (California residents)<\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Know<\/strong>: What personal information we collect, use, and share<\/li>\n\n\n\n<li><strong>Delete<\/strong>: Request deletion of your personal information<\/li>\n\n\n\n<li><strong>Opt-Out<\/strong>: Opt-out of sale of personal data (Note: we do NOT sell data)<\/li>\n\n\n\n<li><strong>Non-Discrimination<\/strong>: Not receive discriminatory treatment for exercising your rights<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.3 How to Exercise Your Rights<\/h3>\n\n\n\n<p>Contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>: info@dualmind.com (Subject: &#8220;Privacy Rights Request&#8221;)<\/li>\n\n\n\n<li><strong>Phone<\/strong>: +34 932 988 997<\/li>\n\n\n\n<li><strong>Mail<\/strong>: Sant Antoni n\u00ba 8, 08180 Moi\u00e0, Barcelona, Spain<\/li>\n<\/ul>\n\n\n\n<p>We will respond within <strong>30 days<\/strong> (GDPR) or <strong>45 days<\/strong> (CCPA).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Security Measures<\/h2>\n\n\n\n<p>We implement technical and organizational measures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Encryption<\/strong>: TLS\/SSL for data transmission, encrypted storage<\/li>\n\n\n\n<li><strong>Access Controls<\/strong>: Role-based access, strong authentication<\/li>\n\n\n\n<li><strong>Monitoring<\/strong>: Security logging, intrusion detection<\/li>\n\n\n\n<li><strong>Regular Audits<\/strong>: Vulnerability assessments and penetration testing<\/li>\n\n\n\n<li><strong>Employee Training<\/strong>: Data protection and security awareness<\/li>\n\n\n\n<li><strong>Backup<\/strong>: Regular encrypted backups with tested restoration<\/li>\n<\/ul>\n\n\n\n<p>Despite our efforts, no system is 100% secure. We will notify you of breaches as required by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Children&#8217;s Privacy<\/h2>\n\n\n\n<p>Our services are NOT directed to individuals under 16 (EU) or 13 (US). We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Third-Party Links<\/h2>\n\n\n\n<p>Our website may contain links to third-party sites. We are NOT responsible for their privacy practices. Review their policies before providing information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Marketing and Communications<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">12.1 Opt-In<\/h3>\n\n\n\n<p>We only send marketing emails with your consent.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12.2 Opt-Out<\/h3>\n\n\n\n<p>Unsubscribe via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Link in every marketing email<\/li>\n\n\n\n<li>Email to info@dualmind.com with &#8220;Unsubscribe&#8221;<\/li>\n\n\n\n<li>Account settings (if applicable)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">12.3 Service Communications<\/h3>\n\n\n\n<p>We may still send non-marketing communications (e.g., service updates, invoices).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Cookies<\/h2>\n\n\n\n<p>See our <strong>Cookie Policy<\/strong> for detailed information about cookies and tracking technologies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Changes to Privacy Policy<\/h2>\n\n\n\n<p>We may update this policy. Changes are effective upon posting. We will notify you of material changes via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email (for registered users)<\/li>\n\n\n\n<li>Website notice<\/li>\n\n\n\n<li>Updated &#8220;Last Updated&#8221; date<\/li>\n<\/ul>\n\n\n\n<p>Continued use after changes constitutes acceptance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact and Complaints<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">15.1 Contact Us<\/h3>\n\n\n\n<p><strong>DualMind S.L.<\/strong> B62392196<br>Email: info@dualmind.com<br>Phone: +34 932 988 997<br>Address: Sant Antoni n\u00ba 8, 08180 Moi\u00e0, Barcelona, Spain<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">15.2 Data Protection Authority<\/h3>\n\n\n\n<p>If unsatisfied with our response, contact:<\/p>\n\n\n\n<p><strong>Spanish Data Protection Agency (AEPD)<\/strong><br>C\/ Jorge Juan, 6<br>28001 Madrid, Spain<br>Website: https:\/\/www.aepd.es<br>Phone: +34 901 100 099<\/p>\n\n\n\n<p><strong>California residents<\/strong>: California Attorney General&#8217;s Office<br>Website: https:\/\/oag.ca.gov\/privacy\/ccpa<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Last review date<\/strong>: January 17, 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last Updated: January 17, 2026 DualMind S.L. (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https:\/\/dualmind.com or use our IT services. This policy complies with: 1. Data Controller DualMind S.L.NIF: B62392196Sant Antoni [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-288","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/pages\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":2,"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/pages\/288\/revisions"}],"predecessor-version":[{"id":297,"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/pages\/288\/revisions\/297"}],"wp:attachment":[{"href":"https:\/\/dualmind.com\/english\/wp-json\/wp\/v2\/media?parent=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}